/* 在线坐席 — 简约大气 */
.qk-member-im-admin {
  --qk-im-bg: #f4f6f9;
  --qk-im-surface: #ffffff;
  --qk-im-border: rgba(15, 23, 42, 0.08);
  --qk-im-primary: #3b82f6;
  --qk-im-primary-deep: #2563eb;
  --qk-im-primary-soft: #eff6ff;
  --qk-im-text: #0f172a;
  --qk-im-text-secondary: #475569;
  --qk-im-text-muted: #94a3b8;
  --qk-im-radius: 12px;
  --qk-im-shadow: 0 1px 2px rgba(15, 23, 42, 0.04), 0 8px 24px rgba(15, 23, 42, 0.06);
  padding: 0;
  max-width: none;
  display: flex;
  flex-direction: column;
  min-height: 0;
  height: 100%;
  box-sizing: border-box;
  font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', 'PingFang SC', 'Microsoft YaHei', sans-serif;
}
.qk-member-im-admin .qk-cs-toolbar,
.qk-member-im-admin .qk-im-toolbar {
  flex-shrink: 0;
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 14px;
}
.qk-member-im-admin .qk-im-toolbar .el-button {
  margin: 0;
  border-radius: 8px;
  padding: 8px 16px;
  font-size: 13px;
  font-weight: 500;
  border: 1px solid var(--qk-im-border);
  transition: background 0.15s ease, border-color 0.15s ease, box-shadow 0.15s ease;
}
.qk-member-im-admin .qk-im-toolbar .el-button--default {
  background: var(--qk-im-surface);
  color: var(--qk-im-text-secondary);
}
.qk-member-im-admin .qk-im-toolbar .el-button--default:hover {
  color: var(--qk-im-primary-deep);
  border-color: rgba(59, 130, 246, 0.35);
  background: var(--qk-im-primary-soft);
}
.qk-member-im-admin .qk-im-toolbar .el-button--warning {
  background: #fff7ed;
  border-color: rgba(249, 115, 22, 0.25);
  color: #ea580c;
}
.qk-member-im-admin .qk-im-toolbar .el-button--warning:hover {
  background: #ffedd5;
  border-color: rgba(249, 115, 22, 0.4);
}
.qk-member-im-layout {
  display: flex;
  flex-direction: row;
  align-items: stretch;
  gap: 16px;
  flex: 1 1 auto;
  min-height: 0;
  width: 100%;
  height: calc(100vh - 260px);
  min-height: 440px;
  max-height: calc(100vh - 200px);
  box-sizing: border-box;
}
.qk-member-service-center .qk-member-im-layout {
  flex: 1 1 auto;
  min-height: 440px;
  height: calc(100vh - 300px);
  max-height: calc(100vh - 220px);
}
.qk-im-sessions {
  border: 1px solid var(--qk-im-border);
  border-radius: var(--qk-im-radius);
  background: var(--qk-im-surface);
  box-shadow: var(--qk-im-shadow);
  overflow: hidden;
  display: flex;
  flex-direction: column;
  flex: 0 0 300px;
  width: 300px;
  max-width: 300px;
  min-width: 260px;
  min-height: 0;
  height: 100%;
  box-sizing: border-box;
}
.qk-im-sessions__head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 16px 16px 12px;
  border-bottom: 1px solid var(--qk-im-border);
  flex-shrink: 0;
  background: linear-gradient(180deg, #fafbfc 0%, #fff 100%);
}
.qk-im-sessions__title {
  font-size: 15px;
  font-weight: 600;
  color: var(--qk-im-text);
  letter-spacing: -0.01em;
}
.qk-im-sessions__count {
  font-size: 12px;
  font-weight: 500;
  color: var(--qk-im-primary-deep);
  background: var(--qk-im-primary-soft);
  padding: 2px 10px;
  border-radius: 999px;
}
.qk-im-sessions__list {
  flex: 1;
  min-height: 0;
  overflow-y: auto;
  -webkit-overflow-scrolling: touch;
  padding: 8px;
}
.qk-im-sessions__list::-webkit-scrollbar {
  width: 6px;
}
.qk-im-sessions__list::-webkit-scrollbar-thumb {
  background: rgba(148, 163, 184, 0.35);
  border-radius: 999px;
}
.qk-im-sessions__empty {
  padding: 32px 16px;
  text-align: center;
  color: var(--qk-im-text-muted);
  font-size: 13px;
  line-height: 1.6;
}
.qk-im-session-item {
  display: flex !important;
  align-items: center;
  gap: 12px;
  width: 100% !important;
  box-sizing: border-box;
  text-align: left;
  padding: 12px;
  margin-bottom: 4px;
  border: 1px solid transparent;
  border-radius: 10px;
  background: transparent;
  cursor: pointer;
  transition: background 0.15s ease, border-color 0.15s ease, box-shadow 0.15s ease;
}
.qk-im-session-item:hover {
  background: #f8fafc;
  border-color: var(--qk-im-border);
}
.qk-im-session-item.is-active {
  background: var(--qk-im-primary-soft);
  border-color: rgba(59, 130, 246, 0.2);
  box-shadow: 0 1px 3px rgba(59, 130, 246, 0.08);
}
.qk-im-session-item__avatar {
  flex-shrink: 0;
  width: 40px;
  height: 40px;
  border-radius: 12px;
  background: linear-gradient(135deg, #dbeafe 0%, #bfdbfe 100%);
  color: var(--qk-im-primary-deep);
  font-size: 16px;
  font-weight: 600;
  display: flex;
  align-items: center;
  justify-content: center;
  text-transform: uppercase;
}
.qk-im-session-item.is-active .qk-im-session-item__avatar {
  background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
  color: #fff;
}
.qk-im-session-item__main {
  flex: 1;
  min-width: 0;
}
.qk-im-session-item__row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  margin-bottom: 4px;
}
.qk-im-session-item__acc {
  font-weight: 600;
  font-size: 14px;
  color: var(--qk-im-text);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.qk-im-session-item__time {
  flex-shrink: 0;
  font-size: 11px;
  color: var(--qk-im-text-muted);
}
.qk-im-session-item__preview {
  display: block;
  font-size: 12px;
  color: var(--qk-im-text-muted);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  line-height: 1.4;
}
.qk-im-session-item__badge {
  flex-shrink: 0;
  min-width: 20px;
  height: 20px;
  padding: 0 6px;
  border-radius: 999px;
  background: #ef4444;
  color: #fff;
  font-size: 11px;
  font-weight: 600;
  line-height: 20px;
  text-align: center;
}
/* 代理托管会话未读：琥珀色，与平台自处理（红色）区分 */
.qk-im-session-item__badge.qk-im-session-item__badge--delegated {
  background: #f59e0b;
}
.qk-im-session-item__owner {
  display: inline-block;
  margin: 2px 0 0;
  padding: 0 6px;
  border-radius: 4px;
  background: rgba(245, 158, 11, 0.14);
  color: #b45309;
  font-size: 11px;
  line-height: 18px;
  white-space: nowrap;
}
.qk-im-chat {
  border: 1px solid var(--qk-im-border);
  border-radius: var(--qk-im-radius);
  background: var(--qk-im-surface);
  box-shadow: var(--qk-im-shadow);
  display: flex;
  flex-direction: column;
  flex: 1 1 auto;
  min-width: 0;
  min-height: 0;
  height: 100%;
  overflow: hidden;
  box-sizing: border-box;
}
.qk-im-chat__head {
  padding: 16px 20px;
  border-bottom: 1px solid var(--qk-im-border);
  font-size: 15px;
  font-weight: 600;
  color: var(--qk-im-text);
  flex-shrink: 0;
  background: linear-gradient(180deg, #fafbfc 0%, #fff 100%);
  letter-spacing: -0.01em;
}
.qk-im-chat__head.is-idle {
  color: var(--qk-im-text-muted);
  font-weight: 500;
}
.qk-im-chat__body-wrap {
  flex: 1 1 auto;
  min-height: 0;
  position: relative;
  display: flex;
  flex-direction: column;
  background: var(--qk-im-bg);
}
.qk-im-chat__body {
  flex: 1 1 auto;
  min-height: 0;
  overflow-y: auto;
  -webkit-overflow-scrolling: touch;
  padding: 20px;
}
.qk-im-chat__body::-webkit-scrollbar {
  width: 6px;
}
.qk-im-chat__body::-webkit-scrollbar-thumb {
  background: rgba(148, 163, 184, 0.35);
  border-radius: 999px;
}
.qk-im-chat__empty {
  position: absolute;
  inset: 0;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  padding: 32px;
  text-align: center;
  pointer-events: none;
}
.qk-im-chat__empty.is-hidden {
  display: none;
}
.qk-im-chat__empty-icon {
  width: 64px;
  height: 64px;
  border-radius: 20px;
  background: linear-gradient(135deg, #eff6ff 0%, #dbeafe 100%);
  color: var(--qk-im-primary-deep);
  font-size: 28px;
  line-height: 64px;
  margin-bottom: 16px;
  box-shadow: 0 4px 16px rgba(59, 130, 246, 0.12);
}
.qk-im-chat__empty-title {
  font-size: 16px;
  font-weight: 600;
  color: var(--qk-im-text);
  margin-bottom: 8px;
}
.qk-im-chat__empty-desc {
  font-size: 13px;
  color: var(--qk-im-text-muted);
  line-height: 1.6;
  max-width: 280px;
}
.qk-im-msg {
  margin-bottom: 16px;
  max-width: 72%;
  display: flex;
}
.qk-im-msg--member {
  justify-content: flex-start;
}
.qk-im-msg--agent {
  margin-left: auto;
  justify-content: flex-end;
}
.qk-im-msg--sys {
  margin: 0 auto 16px;
  justify-content: center;
  max-width: 88%;
}
.qk-im-msg__bubble {
  display: inline-block;
  padding: 10px 14px;
  border-radius: 14px;
  background: var(--qk-im-surface);
  font-size: 14px;
  line-height: 1.55;
  text-align: left;
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.06);
  border: 1px solid var(--qk-im-border);
  word-break: break-word;
}
.qk-im-msg--member .qk-im-msg__bubble {
  background: var(--qk-im-surface);
  color: var(--qk-im-text);
  border-color: var(--qk-im-border);
  border-bottom-left-radius: 4px;
}
.qk-im-msg--agent .qk-im-msg__bubble {
  background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
  color: #fff;
  border-color: transparent;
  border-bottom-right-radius: 4px;
}
.qk-im-msg--sys .qk-im-msg__bubble {
  background: rgba(255, 255, 255, 0.9);
  color: var(--qk-im-text-secondary);
  font-size: 12px;
  text-align: center;
  border-style: dashed;
}
.qk-im-msg__who {
  font-size: 11px;
  font-weight: 500;
  opacity: 0.75;
  margin-bottom: 4px;
}
.qk-im-msg__text {
  white-space: pre-wrap;
}
.qk-im-msg__time {
  font-size: 10px;
  opacity: 0.55;
  margin-top: 6px;
}
.qk-im-chat__compose {
  display: flex;
  gap: 12px;
  align-items: flex-end;
  padding: 16px 20px;
  border-top: 1px solid var(--qk-im-border);
  flex-shrink: 0;
  background: var(--qk-im-surface);
}
.qk-im-chat__compose.is-disabled {
  opacity: 0.55;
  pointer-events: none;
}
.qk-im-chat__compose textarea {
  flex: 1;
  min-height: 44px;
  max-height: 120px;
  resize: none;
  border-radius: 10px;
  border: 1px solid var(--qk-im-border);
  padding: 10px 14px;
  font-size: 14px;
  line-height: 1.5;
  color: var(--qk-im-text);
  background: #fafbfc;
  transition: border-color 0.15s ease, box-shadow 0.15s ease, background 0.15s ease;
  box-sizing: border-box;
}
.qk-im-chat__compose textarea:focus {
  outline: none;
  border-color: rgba(59, 130, 246, 0.45);
  background: #fff;
  box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.12);
}
.qk-im-chat__compose .el-button--primary {
  flex-shrink: 0;
  min-width: 72px;
  height: 40px;
  padding: 0 20px;
  border-radius: 10px;
  font-size: 14px;
  font-weight: 600;
  border: none;
  background: linear-gradient(135deg, #3b82f6 0%, #2563eb 100%);
  box-shadow: 0 2px 8px rgba(37, 99, 235, 0.25);
}
.qk-im-chat__compose .el-button--primary:hover {
  background: linear-gradient(135deg, #2563eb 0%, #1d4ed8 100%);
}
.qk-im-ui-build {
  position: fixed;
  right: 18px;
  bottom: 10px;
  z-index: 9999;
  font-size: 11px;
  color: #64748b;
  background: rgba(255, 255, 255, 0.92);
  border: 1px solid rgba(15, 23, 42, 0.08);
  border-radius: 999px;
  padding: 3px 10px;
  pointer-events: none;
  box-shadow: 0 2px 8px rgba(15, 23, 42, 0.06);
}
.qk-im-session-item:focus {
  outline: none;
  box-shadow: 0 0 0 2px rgba(59, 130, 246, 0.25);
}

.qk-im-quick-reply-admin {
  padding: 4px 0 32px;
  box-sizing: border-box;
}
.qk-im-qr-section-title {
  margin: 20px 0 10px;
  font-size: 15px;
  font-weight: 600;
  color: var(--qk-im-text, #0f172a);
}
.qk-im-qr-table {
  width: 100%;
  border-collapse: separate;
  border-spacing: 0;
  margin-bottom: 16px;
  background: #fff;
  border: 1px solid rgba(15, 23, 42, 0.08);
  border-radius: 12px;
  overflow: hidden;
  box-shadow: 0 1px 2px rgba(15, 23, 42, 0.04);
}
.qk-im-qr-table th,
.qk-im-qr-table td {
  border-bottom: 1px solid rgba(15, 23, 42, 0.06);
  padding: 12px;
  vertical-align: top;
  font-size: 13px;
}
.qk-im-qr-table tr:last-child td {
  border-bottom: none;
}
.qk-im-qr-table th {
  background: #f8fafc;
  font-weight: 600;
  color: #475569;
}
.qk-im-qr-table .el-input__inner,
.qk-im-qr-table .el-textarea__inner {
  width: 100%;
  box-sizing: border-box;
  border-radius: 8px;
}